Background and Challenges
Transport Focus faced the imminent changes in the national rail infrastructure, necessitating a revaluation of their organisation to ensure it was fit for purpose. With a stable leadership for nearly 25 years, the organisation needed to address workforce and succession planning to adapt to the new landscape effectively.
Their focus on representing passenger voices within a politically neutral space presented challenges due to uncertainties in passenger champion roles, rising costs, and declining public transport infrastructure.
Trueman Change Involvement
Trueman Change played a crucial role in guiding Transport Focus through the transformation process. Together, our team orchestrated culture mapping workshops, away day facilitation, challenge groups, and individual sessions to support the co-production efforts with the leadership team and staff.
Our team thoroughly enjoyed working with Transport Focus and as a result we successfully implemented a new senior leadership team and management structure, developed a co-produced work plan, and delivered critical outputs and outcomes.
The slow pace of change was a challenge, but the project team worked within reasonable parameters to effect change and challenge existing ways of working. The organisation’s approach and willingness to change was a breath of fresh air and our involvement has cemented an excellent relationship with our client.
Outcomes and Solutions
Our partnership resulted in several positive outcomes for Transport Focus including:
·The organisation successfully implemented a new senior leadership structure and workplan.
·The change process was co-produced, ensuring that outputs and outcomes were aligned with the needs of the staff and the organisation.
·Critical challenges were addressed, enabling Transport Focus to adapt to the rapidly changing external environment while maintaining gold standards of insight and research.
·We enabled Transport Focus to gain grip, clarity and purpose behind their change and supported them throughout.
·From this project, the team learned the importance of balancing the need for organisational leadership with co-production, guidance, and direction
Added Value
Our structured approach, along with our expertise in change management, provided Transport Focus with the clarity needed to navigate the transformation smoothly. The implementation of culture mapping and analysis allowed for a deeper understanding of the organisation's needs and challenges. Through change readiness surveys and analysis, we empowered Transport Focus with the tools to identify areas for improvement and develop effective strategies to overcome obstacles.
