Insights
Free help and advice during a time of radical change. Here you can find tools and resources to help you manage change including articles, videos, downloads and white papers.

Our Resources

Emotional Resilience
Public sector roles have become increasingly challenging as demands and responsibilities evolve. From social care to housing and emergency services, professionals face emotionally taxing situations while navigating shifting expectations and systemic pressures. Are we equipping public sector workers with the tools they need to thrive?
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Emotional demands from the ‘sink or swim’ culture in housing
As change and transformation specialists, we’ve noticed that the role of frontline housing staff has undergone a dramatic transformation of its own over the past three decades. What was once primarily about managing tenancies, repairs, and rent has evolved into something far more complex. And nowadays, these professionals are often on the front line, facing crises that would test even the most experienced social worker or emergency responder.
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Lewin Change Management Model
Explore the Lewin Change Management Model with Lucy Trueman, organisational psychologist and founder of Trueman Change and Reimagine Events, in this insightful ‘Psychology Fridays’ video. It's a must-watch for anyone leading or experiencing organisational transformations.
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LGR and Staff Engagement
Change is never easy, especially during local government reorganisation, where uncertainty can impact every level of an organisation. As LGR looms, we've been busy speaking to organisations that have already gone through LGR about their experiences and in this video, Lucy shares her her own insights, plus details of one recurring theme that our research is revealing. Check out this short video to learn more.
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Don’t wait until it’s too late: Why culture should lead your local government reorganisation
For the councils affected, Local Government Reorganisation (LGR) is a daunting prospect. Whether it’s unitarisation, mergers, or a wider reform agenda, the thought of redrawing organisational maps, redefining roles, and rethinking delivery models is enough to send even the most seasoned leader reaching for the comfort of the status quo.
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Change Chat - Change Management Strategies for Housing Sectors
If you missed the live event, now’s your chance to catch up on Change Management Strategies. This insightful session dives into the pressing challenges faced by housing sector leaders, offering actionable strategies to manage change effectively while maintaining organisational stability.
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Why Investing in Private Sector Housing Teams Is a Win for Everyone
Investing in Private Sector Housing Teams could be the game changer local authorities need. Supporting small landlords while creating better housing opportunities doesn’t just help homelessness teams - it benefits the whole community. Here’s more on how…
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People Vs Process
Explore the critical balance between people and process in this insightful video with Lucy Trueman. Delve into how this spectrum influences change management, individual motivations, and organisational culture.
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Continuous Learning
Learn how creating a culture of learning can boost productivity, reduce turnover, and promote individual mastery - even on a tight budget. Explore practical strategies like reflective practices, constructive feedback, and tailored growth opportunities that empower employees to thrive.
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Workforce Driven Approach
Discover why a workforce-driven approach to change is a game-changer for organisations in this insightful 'Psychology Fridays' episode with Lucy Trueman, founder of Trueman Change. Learn how providing space for collaboration, combined with expert facilitation, leads to meaningful transformations and real outcomes.
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Reinforcement Sensitivity Theory in Corporate Services
In this video, Lucy dives into the importance of balancing risk-focused and reward-driven mindsets, highlighting how these dynamics influence the relationship between corporate centres and frontline services.
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Staff Engagement
Looking to elevate engagement within your organisation? Dive into the psychological dimensions of staff engagement and understand how fostering emotional commitment among employees can significantly enhance productivity, reduce turnover, and inspire innovation.
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Our Managing Director, Lucy Trueman, introduces our latest white paper, 'Lessons From Lockdown: Managing Change During the COVID-19 Crisis'

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