Insights
Free help and advice during a time of radical change. Here you can find tools and resources to help you manage change including articles, videos, downloads and white papers.
Our Resources
Navigating Inspection Readiness: Elevating Housing Services
As the regulatory inspection looms, we've been actively engaging with social landlords to discuss their readiness.
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Change in a Post-COVID World - Latest Findings!
If you’ve followed Lucy on social media, you’ll know she has a great passion for doing change well, and taking every opportunity to learn how to do it better! The pandemic created an opportunity for leaders to re-think change management, and has proved to be a huge disrupter to traditional tools and techniques. But why does this matter now, four years later?
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We are thrilled to announce that we have expanded our offer into Housing Services
We are thrilled to announce that we have expanded our offer into housing services, and welcome Justin Hunt, our new Housing Specialist Associate Consultant!
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Troubleshooting - Three Key Tips
Do you have a department, service or team where something just isn’t quite clicking? Seen an increase in complaints or a drop in performance? How do you get to the bottom of a problem area? We’re often asked to conduct reviews of service areas in trouble, whether it’s to tackle performance, culture, or support in ways to find savings. A core part of this work for us is good old fashioned process mapping.
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Why Culture Matters in Service Delivery
Do you have a department, service, or team where something just isn’t quite clicking? Seen an increase in complaints or a drop in performance? How do you find the underlying cause of a problem area?
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Section 114 notices – are traditional, big transformation programmes failing local authorities?
With the recent increase in announcements of Section 114 notices, and more predicted to come, our Founder and Managing Director asks – are traditional, big transformational programmes and old fashioned approaches to change the way forward?
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Georgia Turner joins Trueman Change as Associate Consultant
Great communications are crucial for successful change programmes, and yet it is a resource which is often scarce in public sector organisations.
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Troubleshooting - The Importance of Data When Reviewing Services
Do you have a department, service or team where something just isn’t quite clicking? Seen an increase in complaints or a drop in performance? How do you get to the bottom of a problem area? In this blog, the second in our series about service reviews, our Managing Director discusses the importance of reviewing performance data, and different types to consider.
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Trouble shooting services – 3 reasons why good, old fashioned process maps work!
Do you have a department, service or team where something just isn’t quite clicking? Seen an increase in complaints or a drop in performance? How do you get to the bottom of a problem area?
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Doing Change Well in a Post-Pandemic World
So much change happened during the pandemic and most of it without using traditional project and change management methodology. Whilst it was a unique context, it’s a great opportunity to reflect on why this is, and where we might want to rethink our approach to change going forward.
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Five top tips on taking action that we learnt from managing change during COVID
Pre-COVID, it was quite difficult to get traction and make things happen. COVID brought us together and change happened fast. Our White Paper on Managing Change During the COVID-19 crisis identified those pre-existing relationships with partnership bodies that were able to quickly marshal and share resources. In the absence of bureaucracy, plans, paperwork and service level agreements, people came together and worked to achieve shared aims and goals.
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The Human Side of Change
In the face of the COVID-19 pandemic, we saw organisations that were typically quite slow at change make it happen literally overnight. The public sector had to pivot and respond extremely quickly to unprecedented deviations to protect the vulnerable and they did it by using innovative approaches through cross-department and partnership collaboration: practices not seen in decades.
Find out MoreLatest White Paper
Our Managing Director, Lucy Trueman, introduces our latest white paper, 'Lessons From Lockdown: Managing Change During the COVID-19 Crisis'
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