Insights
Free help and advice during a time of radical change. Here you can find tools and resources to help you manage change including articles, videos, downloads and white papers.
Our Resources
Troubleshooting - Three Key Tips
Do you have a department, service or team where something just isn’t quite clicking? Seen an increase in complaints or a drop in performance? How do you get to the bottom of a problem area? We’re often asked to conduct reviews of service areas in trouble, whether it’s to tackle performance, culture, or support in ways to find savings. A core part of this work for us is good old fashioned process mapping.
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The Benefits of a Service Review
Our service review specialist Michael Grime discusses
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Why Culture Matters in Service Delivery
Do you have a department, service, or team where something just isn’t quite clicking? Seen an increase in complaints or a drop in performance? How do you find the underlying cause of a problem area?
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Change Chat - Troubleshooting
Is there a particular service area you're struggling with? Do you have a problem service area which needs reviewing? High complaints, low morale and poor performance?
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Section 114 notices – are traditional, big transformation programmes failing local authorities?
With the recent increase in announcements of Section 114 notices, and more predicted to come, our Founder and Managing Director asks – are traditional, big transformational programmes and old fashioned approaches to change the way forward?
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Georgia Turner joins Trueman Change as Associate Consultant
Great communications are crucial for successful change programmes, and yet it is a resource which is often scarce in public sector organisations.
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Troubleshooting - The Importance of Data When Reviewing Services
Do you have a department, service or team where something just isn’t quite clicking? Seen an increase in complaints or a drop in performance? How do you get to the bottom of a problem area? In this blog, the second in our series about service reviews, our Managing Director discusses the importance of reviewing performance data, and different types to consider.
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Trouble shooting services – 3 reasons why good, old fashioned process maps work!
Do you have a department, service or team where something just isn’t quite clicking? Seen an increase in complaints or a drop in performance? How do you get to the bottom of a problem area?
Find out MoreTrouble Shooting - that's something we love doing here at Trueman Change
Trouble Shooting - that's something we love doing here at Trueman Change. Our MD, Lucy Trueman explains what to look for and what can be done to help resolve the issues you unearth
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Doing Change Well, Breaking the Rules of Change
When is it a good time to break the rules of change?
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Doing Change Well - Taking Action
Lucy discusses the importance of taking action in change programmes.
Watch NowLatest White Paper
Our Managing Director, Lucy Trueman, introduces our latest white paper, 'Lessons From Lockdown: Managing Change During the COVID-19 Crisis'
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