Insights

Free help and advice during a time of radical change. Here you can find tools and resources to help you manage change including articles, videos, downloads and white papers.

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Trouble Shooting Why Culture Matters
Blog

Why Culture Matters in Service Delivery

Do you have a department, service, or team where something just isn’t quite clicking? Seen an increase in complaints or a drop in performance? How do you find the underlying cause of a problem area?

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Change Chat Housing Services Title Page
Video

Change Chat - Housing Services

Is your Housing Service fit for the future?

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Video

Change Chat - Troubleshooting

Is there a particular service area you're struggling with? Do you have a problem service area which needs reviewing? High complaints, low morale and poor performance?

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Section 114 Notice Blog
Blog

Section 114 notices – are traditional, big transformation programmes failing local authorities?

With the recent increase in announcements of Section 114 notices, and more predicted to come, our Founder and Managing Director asks – are traditional, big transformational programmes and old fashioned approaches to change the way forward?

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Communication Services
Blog

Georgia Turner joins Trueman Change as Associate Consultant

Great communications are crucial for successful change programmes, and yet it is a resource which is often scarce in public sector organisations.

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Blog

Troubleshooting - The Importance of Data When Reviewing Services

Do you have a department, service or team where something just isn’t quite clicking? Seen an increase in complaints or a drop in performance? How do you get to the bottom of a problem area? In this blog, the second in our series about service reviews, our Managing Director discusses the importance of reviewing performance data, and different types to consider.

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Trouble Shooting Process Maps
Blog

Trouble shooting services – 3 reasons why good, old fashioned process maps work!

Do you have a department, service or team where something just isn’t quite clicking? Seen an increase in complaints or a drop in performance? How do you get to the bottom of a problem area?

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Trouble Shooting
Video

Trouble Shooting - that's something we love doing here at Trueman Change

Trouble Shooting - that's something we love doing here at Trueman Change. Our MD, Lucy Trueman explains what to look for and what can be done to help resolve the issues you unearth

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Video

Doing Change Well, Breaking the Rules of Change

When is it a good time to break the rules of change?

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Video

Doing Change Well - Taking Action

Lucy discusses the importance of taking action in change programmes.

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Doing Change Well In A Post Pandemic World Blog Heading For Website
Blog

Doing Change Well in a Post-Pandemic World

So much change happened during the pandemic and most of it without using traditional project and change management methodology. Whilst it was a unique context, it’s a great opportunity to reflect on why this is, and where we might want to rethink our approach to change going forward.

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Video

Doing Change Well - Finding the Right Leadership Style for Successful Change

Your leadership style plays a pivotal role in change management.

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Latest White Paper

Our Managing Director, Lucy Trueman, introduces our latest white paper, 'Lessons From Lockdown: Managing Change During the COVID-19 Crisis'

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