Improving Services

This Change Chat recording is for anyone looking to enhance service delivery in their organisation and to do more with fewer resources.

This holistic approach focuses on process, performance, and people, all while keeping culture at the core. During the session, we explore practical tools and strategies, including:

- The power of customer journey and process maps.
- Key questions to uncover bottlenecks and efficiency gaps.
- Why culture is critical to any review.
- How to upskill operational teams for continuous improvement.

Perfect for CEOs, Directors, and Heads of Service, this session equips you with actionable insights to redesign services and drive excellence in the public sector.

If you want to speak to Lucy further about bring psychology concepts into your change program, book some time with her here.

 

By Trueman Change | 10th December 2024

Share: LinkedIn Icon Twitter Icon Facebook Icon email Icon

Latest White Paper

Our Managing Director, Lucy Trueman, introduces our latest white paper, 'Lessons From Lockdown: Managing Change During the COVID-19 Crisis'

Change Chats

Change Chat Events

Join our free Change Chat Events discussing hot topics in the public sector

Browse Events

Are you Change Ready?

It only takes 5 minutes to find out if your organisation is ready for change with our free personalised review.

Get Your Free Review
Are you Change Ready?