This Change Chat recording is for anyone looking to enhance service delivery in their organisation and to do more with fewer resources.
This holistic approach focuses on process, performance, and people, all while keeping culture at the core. During the session, we explore practical tools and strategies, including:
- The power of customer journey and process maps.
- Key questions to uncover bottlenecks and efficiency gaps.
- Why culture is critical to any review.
- How to upskill operational teams for continuous improvement.
Perfect for CEOs, Directors, and Heads of Service, this session equips you with actionable insights to redesign services and drive excellence in the public sector.
If you want to speak to Lucy further about bring psychology concepts into your change program, book some time with her here.