Events

Are you looking to review and improve services in your organisation? Many leaders in the public sector are constantly evolving service delivery, needing to do more with less resources.

In this change chat our Founder and Organisational Psychologist Lucy Trueman will walk through a holistic approach to service reviews, which covers process, performance and people. By incorporating culture into your review, you can redesign your services with people at the heart. Our session will cover:

• The power of customer journey and process maps
• Great questions to ask to get to the heart of bottlenecks
• Why culture is so important
• How to skill up operational teams for service improvements

 This session is idea for CEOs, Directors and Heads of Service who are reviewing service delivery and striving for excellence. We’ll share our framework for service reviews and answer any questions you have. It’s your chance to have an hour with a leading change specialist and to come away with some practical tools and support!

Here’s what you can expect:

•  A 60 minute focused online conversation via zoom
• Interactive live chat and Q&A – bring your change questions!
• Hints, tips and practical tools to take away.

As the famous saying goes: culture eats strategy for breakfast! So how do you change it?

In this change chat our Founder and Organisational Psychologist Lucy Trueman will explain how you can understand your organisational culture and leverage it for meaningful outcomes. Culture is not just some “magic fairy dust” in the air that’s out of your influence! We’ll help you to get proactive and shape culture with intention. We’ll cover:

• What culture is and how to understand it
• A practical exercise to understand your own culture
• How to lead with culture in mind

This session is idea for CEOs, Directors and Heads of Service who are leading culture change in their organisation and want to understand more about improving morale, productivity and ability to drive change.

It’s your chance to have an hour with a leading change specialist and to come away with some practical tools and support.

Here’s what you can expect:

• A 60 minute focused online conversation via zoom
• Interactive live chat and Q&A – bring your change questions!
• Hints, tips and practical tools to take away.

Change curve, change plans, change readiness assessment – what do they all mean?

There are a range of practical tools available for those leading change, but how do you know which to use when? And where did they come from?

In this change chat our Founder and Organisational Psychologist Lucy Trueman will explore a range of popular tools and techniques used by those who are leading change. We’ll cover tools such as:

• The change curve – what it is and where it came from
• Change readiness assessments – how they help and how to do them
• Culture mapping models and why they are important
• Theory of change models
• Kotters theory of change
• Lewin’s three stage model
• Bridges Transitions model

This session is ideal for CEOs, Directors and Heads of Service who are leading change in their organisation and want a quick crash course in some popular tools and models around change. We’ll give you an honest view of the tools: when they work well and when they don’t, and answer any questions you have. It’s your chance to have an hour with a leading change specialist and to come away with some practical tools and support!

Here’s what you can expect:

• A 60 minute focused online conversation via zoom
• Interactive live chat and Q&A – bring your change questions!
• Hints, tips and practical tools to take away.