Insights
Free help and advice during a time of radical change. Here you can find tools and resources to help you manage change including articles, videos, downloads and white papers.
Our Resources
Housing Services - Regulations and Innovation
One of the toughest challenges in local government is cultivating a culture that's both innovative and compliant. Sounds like a bit of a paradox, right? We're working tirelessly with councils, prepping them for potential inspections from housing regulators, and it’s clear that the tension between regulatory compliance and innovative service delivery feels more like a clash than a dance. So, how do we marry these seemingly opposing forces? How do we ensure our staff not only comply with regulations but thrive, aligning their work with their values?
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Change in a Post-COVID World - Latest Findings!
If you’ve followed Lucy on social media, you’ll know she has a great passion for doing change well, and taking every opportunity to learn how to do it better! The pandemic created an opportunity for leaders to re-think change management, and has proved to be a huge disrupter to traditional tools and techniques. But why does this matter now, four years later?
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Housing Services - How We Can Help
Discover how we support local authorities and Housing Associations.
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Change Chat - Doing Change Well
Interested in learning about how to do change well in a post covid world? Is your organisation currently going through change and you’re finding it’s stuck? Or are you working on your PMO/change delivery function and need some inspiration? So much change happened at pace during the pandemic, now the dust is settling and organisations are reflecting on what change is next for them.
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We are thrilled to announce that we have expanded our offer into Housing Services
We are thrilled to announce that we have expanded our offer into housing services, and welcome Justin Hunt, our new Housing Specialist Associate Consultant!
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The Future Of Change In Local Government
Check out our latest white paper where our Managing Director reveals the insights from her research on the evolution of change management, drawing on lessons learned throughout the pandemic
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Change Chat - Service Reviews
Is there a particular service area you're struggling with? Many of our clients are conducting service reviews to make sure they are performing at their best. Over time, often processes and ways of working evolve, but how do you take a good look at your service areas and make sure they are as efficient and impactful as possible?
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Troubleshooting - Three Key Tips
Do you have a department, service or team where something just isn’t quite clicking? Seen an increase in complaints or a drop in performance? How do you get to the bottom of a problem area? We’re often asked to conduct reviews of service areas in trouble, whether it’s to tackle performance, culture, or support in ways to find savings. A core part of this work for us is good old fashioned process mapping.
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The Benefits of a Service Review
Our service review specialist Michael Grime discusses
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Why Culture Matters in Service Delivery
Do you have a department, service, or team where something just isn’t quite clicking? Seen an increase in complaints or a drop in performance? How do you find the underlying cause of a problem area?
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Change Chat - Troubleshooting
Is there a particular service area you're struggling with? Do you have a problem service area which needs reviewing? High complaints, low morale and poor performance?
Watch NowLatest White Paper
Our Managing Director, Lucy Trueman, introduces our latest white paper, 'Lessons From Lockdown: Managing Change During the COVID-19 Crisis'
Change Chat Events
Join our free Change Chat Events discussing hot topics in the public sector
Browse EventsAre you Change Ready?
It only takes 5 minutes to find out if your organisation is ready for change with our free personalised review.
